Quotes sit after the survey
The walkthrough was strong. The follow-up was not.
Smart Home
ChatGPT doesn't know the house is programmed while the file still says you're waiting on a switch. Cortex builds agents into the CRM, purchasing, and job files you already run. They track quotes, backorders, and half-finished jobs.

Agents watching
The stalls we hear in this trade every week.
The walkthrough was strong. The follow-up was not.
Someone has to check. They do, when they remember.
When they are out, the job sits.
They added a camera. The invoice did not.
Passwords and last changes live with the last tech.
Examples. Your list comes from the audit, not a template.
Agents watch site visits that never became orders.
Backorders, missing gear, jobs that cannot start.
Installed but not programmed, not invoiced, not documented.
The next service call should not start from scratch. Agents flag files missing key details.
A day with Cortex
An example day. The agents work inside your phone line, CRM, field software and books. Anything that spends money or makes a promise waits for a person.
Smart Home · example company
Today · Activity log
7:42 AM
Missed call
New customer called while the team was on a job
Caller said: cameras offline after a power outage. Agent texted back, got the address, and booked the 10:30 slot.
9:15 AM
Estimate #2041 · $8,400
No reply from the customer in 3 days
Agent wrote a follow-up in your voice. It goes out when you tap approve.
11:30 AM
Review
Job closed, customer happy
Agent sent the review request with a link to your Google profile.
2:10 PM
Job #3318 · $2,480
Marked complete, but no invoice in QuickBooks
Agent flagged it to the office so it gets billed today.
6:00 PM
Daily summary
Your end-of-day report
6 jobs booked, 2 estimates waiting on you, $2,480 to invoice. Sent to your phone.
Example activity. Every action is logged, and you choose what agents can do without asking.
Examples of systems we commonly evaluate for integration. AV and smart-home integrators estimate in D-Tools or Jetbuilt, then run jobs in a CRM or ServiceTitan. Equipment lives in Snap One or ADI. Agents work across all of them.
Named tools are examples we see in this trade, not a certified integration list. What we can connect depends on APIs, vendor access, and the audit. We do not replace these systems.
Audit, design, build, test, then keep it running. Your existing software stays in place.
Software stack, repetitive paths, follow-up that depends on memory.
Which agents, which systems, what they may do, and what requires a person.
Agents around those paths, connected to the tools you already use.
Permissions, approvals, testing.
Monitoring, connectors, improvements.
Start with a free 30-minute audit. You don't need to understand AI. We'll show you what's worth building into the software you already run, and what isn't.